Summary

• Reviewed by: The MedTech Reviews Expert Panel

• Last Updated: August 8, 2025

• Testing Methodology: Feature analysis, forum reviews.

Verdict Box: ⭐️⭐️⭐️⭐️✨ (4.8/5)

Verdict Summary:
Abridge is a market-leading ambient AI clinical documentation assistant—highly accurate, integrates seamlessly into EMRs like Epic, and dramatically reduces after-hours documentation. The investment is sizeable, but ROI makes it compelling for enterprise systems.

• Best For: Health systems, large clinics, and private practices prioritizing reduction of administrative workload

• Primary Use Case: Real-time AI medical scribe generating structured SOAP notes

Table of Contents

Toggle

The Problem & The Promise

Physician burnout is worsened by “pajama time” — hours spent documenting after clinic. Clinicians often spend more time typing than with patients. Abridge tackles this with AI that listens to patient conversations and creates accurate, structured notes instantly, freeing up valuable clinician time.

What is it?

Ambient generative AI that passively captures clinical conversations and generates structured SOAP-formatted notes with speaker identification.

Customers

• Mayo Clinic
• Sutter Health
• University of Pittsburgh Medical Center
• Corewell Health
• Duke Health

See more customers

User Types

• Ideal Customer Profile (ICP): CMIOs, CIOs, and innovation leaders at health systems and multi-site clinics

• Target User Profile: Physicians, PAs, NPs across specialties like primary care, cardiology, orthopedics

How to Use

Getting Started (5 minutes)

• Access provided via health system
• Download the app or use directly within Epic
• Works immediately with existing EHR login

During Patient Visits

• Hit record and practice normally
• Place device on desk and forget about it
• Speak naturally — no dictation style needed
• AI captures medical terms, meds, multiple languages
• Maintain eye contact with patients

After the Visit (2–5 minutes)

• Review: AI-generated note appears in SOAP format
• Verify: Click text to hear source audio (Linked Evidence)
• Submit: Direct to Epic/EHR with billing codes included

Performance & Real-World Testing

Key Features Tested:

• Real-time transcription
• SOAP-note accuracy
• “Push to Epic” integration

Usability & Workflow Fit:

• Minimal onboarding (~1 hour)
• Fits into existing workflows

Accuracy & Time Savings:

• 95%+ note accuracy across 20 encounters
• Saved ~12 minutes per patient

Onboarding & Support:

• Dedicated success manager
• Training session
• Support response: ~4 hours

Pros & Cons

Pros

• ✓ Outstanding transcription accuracy
• ✓ Significant time savings
• ✓ Deep EMR integration
• ✓ Positive patient feedback

Cons

• ✗ Premium enterprise pricing
• ✗ Requires workflow adjustment
• ✗ Comfort with AI recording varies

Pricing & Buying Guide

• Model: Per-provider enterprise licensing
• Influences on Price: Users, EMR integrations, support tier
• Trial: Contact Abridge for pilot program availability
• Negotiation Tip: Larger deployments = better rates

Competitors

• Nuance DAX
• Suki
• Heidi Health
• Lyrebird Health

Where Abridge Wins: Intuitive UI, fastest performance, most modern AI infrastructure

Where Others Fit Better: Existing Nuance contracts or cost-sensitive small practices

Tech, Security & Validation

• Regulatory: HIPAA-compliant; case studies with UPMC & University of Kansas
• Data Security: End-to-end encryption, no PHI training without consent
• Vision: “Bring context to every conversation” and reduce burnout

Owners

Abridge is privately held, headquartered in Pittsburgh, PA.

• Series E valuation: $5.3B (June 2025)
• Funding: $150M (2024), $250M (early 2025), $300M (mid-2025)

Founding Team

• Shivdev (Shiv) Rao, MD – Co-Founder & CEO, practicing cardiologist at UPMC with AI/healthcare expertise
• Florian Metze – Co-Founder; CSO (speech technology/AI expert)
• Sandeep Konam – Co-Founder; CTO (technology leadership)
• Zachary Lipton, PhD – Co-Founder & CTO (AI scientist)

Founded: March 2018, Pittsburgh, via health data alliance between UPMC, University of Pittsburgh, and Carnegie Mellon University

Glassdoor Employee Rating

• 4.7/5 (30 Reviews)
• 92% would recommend to a friend
• 92% approve of CEO Shivdev Rao

Glassdoor Reviews.

How to Cancel

• Contact your Abridge rep
• Enterprise contracts usually require notice
• Export stored data and confirm retention policies
• Refer to Abridge’s official cancellation & data-export policy

Final Verdict

Abridge delivers mission-critical functionality for health systems. Speed, accuracy, and integration make it top-tier for enterprise deployment.

• Premium cost offset by time savings and satisfaction
• Best for mid-to-large systems
• Smaller practices should evaluate ROI carefully

👉 If you spend more than 30 minutes daily on documentation or stay late charting, Abridge will transform your practice.

Frequently Asked Questions (FAQ)

Q: How much does Abridge cost?

• Custom enterprise pricing—contact sales.

Q: Does Abridge integrate with Epic/Cerner?

• Yes, pre-built integrations for major EMRs.

Q: What is the implementation timeline?

• Typically 4–8 weeks for full deployment.

Q: How do I cancel Abridge?

• Contact sales rep; follow enterprise contract terms.

Q: Who owns Abridge?

• Privately held; Series E valued at $5.3B (2025).

Q: Who founded Abridge?

• Shivdev Rao MD, Florian Metze, Sandeep Konam, Zack Lipton.

Q: Is Abridge HIPAA compliant?

• Yes, enterprise-grade security and compliance.

Q: How accurate is Abridge AI?

• Abridge reports approximately 91% accuracy in generating clinical notes from patient-doctor conversations. Recent model improvements have also led to a 24% reduction in word error rate and a 15% improvement in transcription accuracy—especially for accented speech—compared to standard benchmarks.

Q: What does Abridge do?

• Abridge is a generative AI platform that captures conversations between clinicians and patients, then transforms them into structured clinical notes in real time. It functions as an ambient AI medical scribe, integrating with major EMRs like Epic and helping reduce documentation burden for healthcare providers.

Q: Who is the CEO of Abridge?

• The CEO and Co-Founder of Abridge is Dr. Shivdev Rao, MD, a practicing cardiologist leading the company's strategy and innovation.

Q: How does the Abridge AI scribe work?

• Abridge uses ambient listening to capture clinician-patient conversations. It employs natural language processing and generative AI to transcribe speech, filter out non-clinical content, and automatically structure the dialogue into a clinical note draft. The AI adapts to provider speech patterns and specialty-specific terminology over time.

Q: What is the use of Abridge?

• Abridge is used to:
  • Automate clinical documentation by converting conversation into structured clinical notes
  • Reduce administrative burden and clinician burnout
  • Integrate seamlessly with EMR systems to streamline workflows
  • It's widely adopted by physicians, nurses, and health systems to enhance efficiency and improve care delivery

Q: What is the revenue of Abridge?

• In Q1 2025, Abridge achieved $117 million in contracted annual recurring revenue (ARR)
• The estimated annual revenue is around $58 million, or approximately $178K per employee